User Training

Many companies could be putting the success of projects at risk by failing to consider the impact on the user community. Helping users make the transition to a new system is an essential part of any IT project, yet many companies often under-resource the training phase of a migration.

There is a tendency among some companies to treat user training and communication as an after-thought, which can have serious consequences. Unless financial services companies engage effectively with those users impacted by a systems upgrade, then the success of the entire project - and perception of the IT department - could be at risk

Involving users early on in the process will help ensure the swift transfer of skills and help overcome resistance to change, a natural human instinct - especially in today's challenging business environment.

A comprehensive training and communication programme will ensure greater acceptance and buy-in at all levels, and enable the organisation to benefit more quickly from any user productivity gains.

This a programme will not only help smoothe the transition to a new system, but can also provide an excellent platform to communicate the drivers behind the change and key corporate messages.

There is rarely a better opportunity for an organisation to communicate business change and to demonstrate investment in its staff. The training element of a project is highly visible at all levels of the organisation, and plays an important role in reducing both the risks associated with the migration and ongoing support costs.

There is, however, no 'one size fits all' solution and companies need to decide how different tools, such as floor walking support, classroom events, e-learning and tailored support materials, might be used for any successful project.

The technology behind todays computing solutions represents the tools the 'make or break' of how successfully you exploit your system is directly related to the end-users and their use of the system. Solutions that fail are usually due to the lack of investment allocated to training.

For any solution to succeed it must offer benefits to the users - changes that really help them to perform better in their jobs. For them to realise these advantages the user training must be relevant to their day-to-day responsibilities and activities.

With the skills resource of our extensive training provision you can have :

• A schedule based on the specific need and availability

• Course duration matched to individual requirements, the solution complexity and the IT literacy of the delegates

• On satisfactory completion of the course every trained delegate is certificated, supporting training ethos and investor in people policies.

Just as training is an ongoing commitment, we also offer one to one and train-the-trainer programs and follow-up training to ensure you continue to gain the optimum benefit from your solutions

The outcomes:-

Users committed to how the solution will benefit them

Better ROI - time and content matched to user need, avoiding waste.

Reduces support cost.

Increased effectiveness, thus profit.

No Project is too small

We would enjoy assisting you.
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